Terms of Service

1 Definitions

As used in this Agreement, the following terms have the meanings below:

2 Subscription & Fees

2.1 Plans and Pricing

RoofForge offers the following subscription plans. Prices are in USD and billed monthly unless an annual plan is selected:

RoofForge reserves the right to adjust pricing with 60 days' advance written notice to the email address on your account. Price changes take effect at the start of your next billing cycle following the notice period.

2.2 Billing

Subscriptions are billed in advance on a monthly or annual basis. Payments are processed by Stripe, Inc. By providing payment information, you authorize RoofForge to charge the payment method on file for all fees when due. All fees are non-refundable except as expressly stated in Section 4 (Cancellation) or as required by applicable law.

2.3 Taxes

Fees are exclusive of all taxes, levies, and duties imposed by taxing authorities. You are responsible for paying all such taxes associated with your subscription, excluding taxes based on RoofForge's net income. Where required by law, RoofForge will collect applicable sales or VAT tax and remit it to the appropriate authority.

2.4 Failed Payments

If a payment fails, RoofForge will attempt to retry the charge up to three times over seven days. If payment remains outstanding after the retry period, access to the Service may be suspended. Your Subscriber Data will be retained in read-only form for 90 days to allow reactivation. RoofForge is not liable for any loss resulting from suspension due to non-payment.

3 Free Trial

3.1 Trial Period

RoofForge offers a 14-day free trial for new Subscribers. No credit card is required to start a trial. During the trial, access is limited to the Trial plan tier (1 user, 10 jobs). Trial access is granted once per company (as identified by organization name and primary email domain).

3.2 Trial Limitations

The trial is provided "as is" without any warranty or SLA commitment. RoofForge may modify or terminate trials at any time without notice. Trial data is subject to the same retention policy as paid accounts — if no plan is selected within 14 days, trial data will be retained for an additional 90 days before deletion with email notice.

3.3 Conversion

To continue using the Service after the trial period, you must select a paid plan and provide valid payment information. The Service will become restricted to read-only access when the trial expires until a plan is activated.

3.4 Demo Mode

The app includes a "Demo Mode" that allows exploration of the Service using synthetic, pre-populated data without creating an account. Demo Mode does not create a trial account, does not store any data on RoofForge servers, and is not subject to this Agreement until an account is created.

4 Cancellation & Termination

4.1 Cancellation by Subscriber

You may cancel your subscription at any time by contacting support@roofforge.app or through your Stripe billing portal. Cancellation takes effect at the end of the current Subscription Period. No partial refunds are issued for the unused portion of a billing period.

4.2 Access After Cancellation

Following cancellation, you retain full access to the Service through the end of the paid Subscription Period. After expiry, access is reduced to read-only for 90 days, allowing you to export your data. Data export requests must be submitted before the 90-day window closes.

4.3 Termination by RoofForge

RoofForge may terminate or suspend your account immediately and without notice if you:

• Violate any provision of this Agreement or the Acceptable Use Policy (Section 6)
• Engage in fraudulent activity or abuse of the Service
• Fail to pay fees after the retry period in Section 2.4
• Are subject to legal proceedings that prevent RoofForge from continuing to provide the Service

In cases of termination for cause, no refund will be issued. RoofForge will provide 30 days' notice before termination for reasons other than those listed above and will allow data export during that period.

4.4 Effect of Termination

Upon termination of this Agreement for any reason: (a) all licenses granted herein immediately terminate; (b) you must cease all use of the Service; and (c) all provisions that by their nature should survive (including data ownership, IP, liability, and governing law) shall survive.

4.5 Refund Policy

RoofForge will issue a pro-rated refund only in the following circumstances:

• The Service was unavailable for more than 72 consecutive hours due to RoofForge's infrastructure failure (not third-party outages or force majeure)
• RoofForge terminates the Service entirely and provides less than 30 days' notice
• Required by applicable consumer protection law in your jurisdiction

5 Data Ownership

5.1 Subscriber Owns Subscriber Data

You retain full ownership of all Subscriber Data. RoofForge claims no ownership rights in your job records, photos, bids, customer information, inspection reports, or any other content you create or upload through the Service.

5.2 License to RoofForge

You grant RoofForge a limited, non-exclusive, worldwide, royalty-free license to store, process, and transmit Subscriber Data solely for the purpose of providing the Service to you. This license terminates when your data is deleted in accordance with the deletion policy.

RoofForge will not use Subscriber Data to train machine learning models, improve AI systems for third parties, or derive aggregated insights without explicit written consent.

5.3 Customer Data

You are solely responsible for all customer data you enter into the Service (names, phone numbers, addresses, insurance information). You represent and warrant that you have the right to enter such data and that doing so does not violate any applicable law or the rights of any third party, including TCPA and applicable data protection laws governing your customer communications.

5.4 Data Export

You may request a machine-readable export of your Subscriber Data at any time during an active subscription and during the 90-day post-cancellation window. Export requests are fulfilled within 30 days. See our Privacy Policy for details.

5.5 Anonymized Aggregates

RoofForge may collect and use anonymized, aggregated, non-personally identifiable data derived from your use of the Service (e.g., "average bid completion time across all users") to improve the Service and for business analytics. Such aggregated data does not identify you or your customers and is not considered Subscriber Data.

6 Acceptable Use Policy

6.1 Permitted Use

The Service is licensed for use by legitimate roofing contractors and related construction professionals for the purposes of job management, inspection documentation, bid creation, insurance claim tracking, and related business activities.

6.2 Prohibited Activities

You agree NOT to use the Service to:

• Submit false or fraudulent claims — including fabricating damage photos, GPS locations, or inspection data to deceive insurance companies, adjusters, or customers
• Violate TCPA — send SMS messages to customers who have not provided prior express consent as required by the Telephone Consumer Protection Act
• Harass or spam — send unsolicited commercial communications or engage in any conduct that harasses, threatens, or intimidates any person
• Impersonate — impersonate any person, company, or entity, or falsely represent your affiliation with any person or organization
• Reverse engineer — decompile, disassemble, reverse engineer, or attempt to discover the source code of the Service
• Circumvent security — attempt to bypass, disable, or circumvent any security feature, access control, or authentication mechanism
• Overload infrastructure — use automated scripts, bots, or other means to generate excessive load on RoofForge servers beyond normal use
• Resell or sublicense — resell, sublicense, or commercially exploit the Service or any component thereof without RoofForge's written consent
• Upload malware — upload or transmit any virus, malware, or other malicious code through the Service
• Violate laws — use the Service for any purpose that violates applicable local, state, federal, or international law

6.3 User Responsibility

You are responsible for all activity under your account and for ensuring that all Users comply with this Agreement. You must promptly notify RoofForge at support@roofforge.app if you become aware of any unauthorized access to your account.

7 Intellectual Property

7.1 RoofForge IP

The Service, including all software, algorithms, AI models, UI design, trademarks, trade names, logos, and all derivative works, is the exclusive property of RoofForge, LLC and its licensors. Nothing in this Agreement transfers any intellectual property rights to you except the limited license to use the Service as described herein.

7.2 License Grant to Subscriber

Subject to your compliance with this Agreement and payment of applicable fees, RoofForge grants you a limited, non-exclusive, non-transferable, revocable license to:

• Install and use the mobile application on devices owned or controlled by your Users
• Access and use the Service through supported interfaces for your internal business operations
• Generate, download, and share bid documents and reports created using the Service

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant RoofForge a perpetual, irrevocable, royalty-free license to use, incorporate, and commercialize such Feedback without compensation or attribution. You waive any moral rights in such Feedback to the fullest extent permitted by law.

7.4 Enterprise White-Label

Enterprise plan Subscribers may apply their own branding (company name and logo) to customer-facing outputs (bid documents, approval portals). This does not grant any rights to the underlying RoofForge codebase, trademark, or intellectual property. White-label rights are limited to the Subscriber's own customer-facing materials and may not be sublicensed or transferred.

8 Uptime & Service Level

8.1 Uptime Commitment

RoofForge targets the following monthly uptime availability, measured as the percentage of minutes in a calendar month during which the Service is operational and accessible:

• Trial & Starter: Best effort — no SLA
• Pro: 99.5% monthly uptime target
• Enterprise: 99.9% monthly uptime guarantee with credits

8.2 Scheduled Maintenance

RoofForge may perform scheduled maintenance that temporarily reduces availability. We will provide at least 48 hours' advance notice via email and in-app notification for planned maintenance windows exceeding 30 minutes. Emergency maintenance may be performed without advance notice when required to protect security or data integrity.

8.3 Service Credits (Enterprise Only)

Enterprise Subscribers are entitled to service credits if monthly uptime falls below the 99.9% target due to RoofForge infrastructure failures:

• 99.0% – 99.9% uptime: 10% credit of that month's fee
• 95.0% – 99.0% uptime: 25% credit of that month's fee
• Below 95.0% uptime: 50% credit of that month's fee

Credits must be requested within 30 days of the incident by emailing support@roofforge.app. Credits are applied to future billing and are not redeemable for cash. Credits are the sole remedy for service availability failures.

8.4 Exclusions

Uptime commitments do not apply to unavailability caused by: scheduled maintenance with advance notice; third-party service outages (Supabase, Stripe, Twilio); force majeure events; your equipment or internet connectivity; your violation of this Agreement; or denial-of-service attacks targeting your account.

8.5 Offline Mode

The mobile application includes offline functionality for inspections and data capture. Offline mode operates independently of server availability and does not count against uptime calculations. Data captured offline is synced when connectivity is restored. RoofForge is not responsible for data loss resulting from failure to sync before device loss, reset, or damage.

9 Liability & Disclaimers

9.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ROOFFORGE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9.2 AI Disclaimer

AI-generated content in the Service (inspection summaries, bid recommendations, damage assessments) is provided for informational purposes only. It does not constitute professional roofing, engineering, legal, or insurance advice. You are solely responsible for all professional judgments and decisions made using or in reliance on AI-generated content. RoofForge expressly disclaims all liability for decisions made based on AI outputs.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROOFFORGE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

9.4 Exclusion of Consequential Damages

IN NO EVENT SHALL ROOFFORGE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION APPLIES REGARDLESS OF THE LEGAL THEORY ASSERTED.

9.5 Indemnification

You agree to indemnify, defend, and hold harmless RoofForge, LLC and its officers, directors, employees, and agents from and against any claims, damages, penalties, fines, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service in violation of this Agreement; (b) your Subscriber Data, including any claim that it infringes a third party's rights; (c) your violation of any applicable law; or (d) any dispute between you and a customer arising from bids, contracts, or services delivered using the Service.

9.6 Essential Basis

You acknowledge that the limitations of liability in this Section 9 reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between you and RoofForge. RoofForge would not provide the Service at the fees charged without such limitations.

10 Governing Law & Disputes

10.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

10.2 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact RoofForge at support@roofforge.app and attempt to resolve the dispute informally for a period of at least 30 days. Many concerns can be resolved quickly through direct communication.

10.3 Binding Arbitration

If the dispute is not resolved informally, any controversy or claim arising out of or relating to this Agreement shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Dallas County, Texas or, by mutual agreement, via video conference. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.4 Class Action Waiver

YOU AND ROOFFORGE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If a court finds this waiver unenforceable, then the entire arbitration clause shall be null and void.

10.5 Injunctive Relief

Notwithstanding the arbitration clause, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, without the necessity of posting bond or proving actual damages.

10.6 Jurisdiction for Non-Arbitrable Claims

For any matters not subject to arbitration, you irrevocably consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Dallas County, Texas.

11 General Provisions

11.1 Entire Agreement

This Agreement, together with the Privacy Policy and any applicable Order Form, constitutes the entire agreement between you and RoofForge regarding the Service and supersedes all prior agreements, representations, and understandings, whether written or oral.

11.2 Amendments

RoofForge reserves the right to modify this Agreement at any time. Material changes will be communicated via email and in-app notification at least 30 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the revised terms. If you do not agree to material changes, you may cancel your subscription before the effective date.

11.3 Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

11.4 Waiver

No failure or delay by RoofForge in exercising any right under this Agreement shall constitute a waiver of that right. Any waiver must be in writing and signed by RoofForge.

11.5 Assignment

You may not assign or transfer this Agreement or any rights or obligations hereunder without the prior written consent of RoofForge. RoofForge may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets, with 30 days' written notice.

11.6 Force Majeure

Neither party shall be liable for delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government actions, internet or telecommunications failures, or third-party service provider outages.

11.7 Notices

Notices from RoofForge to you will be delivered to the email address associated with your account. Notices are deemed received 24 hours after sending (for email) or immediately upon in-app delivery. Notices from you to RoofForge must be sent to support@roofforge.app.

11.8 Independent Contractors

The parties are independent contractors. Nothing in this Agreement creates any partnership, joint venture, employment, franchise, or agency relationship between the parties.

11.9 App Store Terms

If you download the mobile app through Apple's App Store or Google Play, the applicable platform's terms of service also apply to your use of the app. In the event of conflict between this Agreement and the platform's terms, this Agreement shall govern to the fullest extent permitted. Apple and Google are not parties to this Agreement and have no obligation to provide support or maintenance for the Service.

? Contact & Questions

For questions about these Terms, to exercise data rights, or to report violations of the Acceptable Use Policy:

By using RoofForge, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.